Terms of Services
- Our Business
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Terms of Service
Be Ready
Homeowners Not Home
Pets Secured
Terms of Service
Your non-transferable Photography License conveys on payment in full; you may use them as you choose to market your own personal business. You may not sell, trade or transfer the license to the images.
You must destroy any copies of the images and videos when you are done using them, if you need them later we can reissue a usage interest.
You must call to cancel or reschedule your shoot the day (24 hours) before if we show up and cannot shoot we will bill you.
If you don't send us information on how to get into the house, we'll just assume someone will meet us there. If not, we'll need the seven-digit SUPRA CBS or Combo code before we arrive.
Your are required to provide a work environment free of ALL physical and chemical hazards to protect the safety, health, and well-being of our photographers.
We do not enable or disable alarms; this is a liability and insurance issue; alarms must be disabled before our arrival. If the alarm is triggered, we will exit the home and wait until the police arrive.
The building must have power for lighting and functional heat and air conditioning. If the power is off or the building is not conditioned we will only shoot the exterior.
Contact Reporting and Notification, the homeowner and agent are required to notify MLS Images of diagnoses of COVID-19 of any family member occurring within 21 days from the date of service. Reschedule if there is anyone sick in the household, Flu, COVID-19, allergies, recent hospitalization, any type of illness. No rescheduling fee due to health concerns, even if we are at the front door.
If there are unrestrained pets in an area we will not shoot it. We are not responsible for pets that leave the premises under the power of their own independent action and volition.
Scheduling
Call 817.205.6416 or 817.897.7677 to schedule. We may not always be able to provide you the preferred appointment on short notice. 24 hours notice of cancellation via telephone is required.
Payments
We do not hold your images ransom for payment; all links are active when you receive them. Licensing Agreement conveys with receipt of your payment. Your payment is due the day we send your invoice and reflects a $50 prompt pay discount. The discount is removed from your invoice after 7 days.
We offer three payment options: Check or cash at time of service or electronic payment using PocketSuite via Credit Card or Bank EFT.
Our goal is to provide you the best possible protection with the most convenience. We decided to use a well-known processor that guarantees your protection: PocketSuite. Its PocketSuite's business and expertise to keep your credit card information secure. We'd like to keep our focus on what's important to us, where our expertise lay: taking great photographs of your home for sale. When you pay online your payment information is processed securely by PocketSuite. The full benefit of their network, expertise, and knowledge protects you, your data, and us!
Deliveries are active when you receive them, payment does not activate the link, it just clicks our happy button.
Pets, Kids, Rain and Remotes
Pets can present a problem, especially large exuberant outside dogs. Dogs can delay the shoot by peering in through the windows or distracting our photographer because they'll want to play with your dog. If we are unattended at the property and a pet is loose in the backyard or not crated, we will not shoot that area. BTW: Cats are the worst photo-bombers - they love to pose for our camera!
If there is an unattended minor at the home we will not enter the premises.
We do not move furniture, personal items, valuables, or clean. However, if we do end up moving something, we will not put it back.
If you can't find the remotes look under the pillows, your toothbrush is in your closet.
Expectation Management
Homeowners and Pets
Be Ready
For the fastest response call 817.205.6416 for any reason!We work when you do!
Arrive 30 minutes before the scheduled shoot and send the homeowners out for coffe.
We reserve 10 minutes to work with you to merchandise the home, however, we assume the home is in ready to shoot condition on arrival. If you feel the home will need staging, and blinds pulled up, dishes picked put away, arrive before our appointment so the home is ready for us. You must be present if the there is another person at home of if the property is a occupied rential.
If the alarm goes off or there are unattended minors in the home, or other workers on site: We will leave and you will be billed for the shoot.
Verify with your homeowner that no service person will arrive during our shoot we cannot shoot around workers on the property.
In most cases, the maximum time we can wait at your location is 15 minutes before we must start the shoot, we don't want to be late for our next appointment. It's important to know that a delay can affect every booking we have for the rest of the day. If your client isn't ready and we have to wait to take photos, we may charge you if we stay 30 minutes longer than our scheduled shoot. If we come back to shoot the exterior or interior because we weren't able to capture everything, we may charge you a return fee that is between $50 and $75 based on the amount of time we need. Call us as soon as you know there is an issue that will impact your shoot or if you have any questions.
Unattended Minors
Be Ready
Post-production processing of your images takes considerable time and resources to make sure you have the best product we can deliver. We work very hard to get your processed images back to you as quickly as possible. You should get your still images, and luxury processing service products are normally deliveryed the same day, floorplans, twilights and video by the next day. Don't hesitate to call us if your delivery has not arrived as expected.